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(1) The exchange or return has to be requested and processed within 14 days of receiving your order.
(2) All tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise;
(3) The Merchandise does not fall within the category of 'Excluded Items' ( incldue: fine / vintage jewelry, fine watches, pillows, mattresses, underwear, swimwear, lingerie, socks, bespoke or made-to-measure merchandise)
(4) The Merchandise is in Sellable Condition
(5) The decision as to whether the Merchandise is in Sellable Condition remains within SECOO’s sole discretion and subject to the applicable laws and regulations of Hong Kong SAR.