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ORDERS & SHIPPING

Worldwide Delivery. Any single order upon purchase on or over HK$ 200 will have Free Standard Shipping on all Hong Kong orders.

 

The shipping options may vary depending on the delivery destination. Please select your delivery destination at the time of processing your purchase to view your available delivery options and charges.

 

Delivery Time: Generally, 7-14 business days (excluding weekends and holidays) subject to delivery location and product type.

 

In order to ensure the delivery efficiency, your ordered products may be dispatched from different warehouses and you may receive more than one parcel. If you have any question regarding your parcel, please contact us cs@secoo.com.

 

Once order is dispatched, tracking information can be viewed in the homepage of "Order History‘".

 

Please provide detailed contact information and be noted that the courier may contact you with the information you provide. In order to maintain the efficiency, we will retrieve the package after 7 business days of failure to contact and will proceed the refund within 14 business days. The processing time for refund is subject to the procedures of respective bank or individual card issuer. 

 

Taxes and Duties
Product prices displayed on SECOO.NET are exclusive of all taxes and duties. As the recipient, you are liable for all taxes and duties levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

 

Should there's any question, please contact us cs@secoo.com.

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